Frequently Asked Questions
If you have additional questions about the Variant or Gene Curation Interfaces, please contact us at clingen-helpdesk@lists.stanford.edu.
Last updated
If you have additional questions about the Variant or Gene Curation Interfaces, please contact us at clingen-helpdesk@lists.stanford.edu.
Last updated
It is expected that all users of the VCI and GCI are using it to curate variants and genes respectively and in doing so, add to the pool of evidence for use by all. As such, we request that users who would like access to the VCI for reasons other than curation for ClinGen to please contact the helpdesk at with their name, email, background knowledge of variant curation, and what they would like to use the interface for, and we would be happy to assist. Users may also explore our test/demo site at if they wish to gain familiarity with the interface itself. Anyone interested in curating genes in the GCI should contact genecuration@clinicalgenome.org for more information on ClinGen's gene curation work.
We request that if you are using the VCI for your variant classification work you cite our , "ClinGen Variant Curation Interface: a variant classification platform for the application of evidence criteria from ACMG/AMP guidelines." For general information about citing ClinGen in your work, see the .
Yes! You can find us at
Updates to the VCI and GCI are posted to the gene-and-variant-curation-tools repository wiki at .
Please send our team a message at and let us know in your message if you are part of any ClinGen expert panel or ClinGen curation affiliation so that we can confirm and add this to your account.
At this time, it is difficult to change the email on an account, so we encourage users to register with an email address they do not expect to be retired. If you lose access to an email address, please register for an account under your new email address, then contact our helpdesk at with your name, your old email, and your new email, and we will transfer the account.
In many cases, the account was registered with some form of capitalization. Please note that your email and password are both case sensitive - that is, if you registered under NAME@EMAIL.COM or Name@Email.com, you will not be able to log in as name@email.com. If you are unable to log in after checking capitalization and confirming your email address, please contact the helpdesk at .
Please contact the helpdesk at with your name, registered email address, and a description and screenshot of your error.
Either contact your expert panel’s coordinator, who will then contact the helpdesk, or send us an email at and copy your coordinator on the email. Please be sure to include your name, email address, and the full name (not acronym) of the expert panel you need the affiliation for.
Please ensure that your members have registered for an account for our production site at - accounts must be created separately for the test and production sites. Once you have confirmed they have registered, please send a message to the helpdesk at including the full name (not acronym) of the affiliation, including whether your expert panel is a VCEP or GCEP, and for each member to be added, their name and email address used for registration.
Please send a message to the helpdesk at including the full name (not acronym) of the affiliation, including whether your expert panel is a VCEP or GCEP, and for each member to be removed, their name and email address used for registration.
If you were already logged in before the curation affiliation was added, the affiliations may not have updated. Please log out of all open instances of the VCI/GCI interface on your computer. When you log back in you should be able to select “Change Affiliation” in the top right of the screen and see the new affiliation listed. If that fails, check if you may have left open a version of the interfaces on another tab on your computer or email us at .
At this time, we can create curation affiliations for particular groups at institutions, but do not have generic institution-based affiliations. If you are interested in setting up an affiliation for your lab group, please contact the helpdesk at .
We can transfer curations within the interface, please send an email to with the following information:
Please try logging out of the interfaces and back in. You may also want to try a hard refresh on your browser (you can google how to do this based on your specific internet browser). If this does not work, please email us at with the following information:
If you run into other issues with the VCI or GCI, please contact our helpdesk at .
For issues with or questions on other interfaces and tools, please see for a list of who to contact regarding particular concerns.